Rights and Responsibilities Policy

United Nationals Countryless Children (UNCC) Inc.
ABN: 70 678 268 916
120 Beaudesert Road, Moorooka QLD 4105, Australia

1. Purpose

This Rights and Responsibilities Policy outlines the expectations, protections, and obligations of all stakeholders—including donors, beneficiaries, volunteers, staff, and partner organizations—engaged with United Nationals Countryless Children (UNCC) Inc. It is based on Australian laws, including the Australian Charities and Not-for-profits Commission Act 2012 (Cth), Privacy Act 1988 (Cth), and global standards such as the Universal Declaration of Human Rights and the International Covenant on Economic, Social and Cultural Rights.

2. Scope

This policy applies to:

• Donors and sponsors (individual and institutional)

• Beneficiaries and their families

• Employees and volunteers

• Contractors and service providers

• Partner organizations, both domestic and international

3. Principles

UNCC Inc. is committed to:

• Human dignity and equality

• Transparency and accountability

• Participatory inclusion

• Cultural sensitivity and non-discrimination

• Environmental and financial sustainability

4. Rights of Stakeholders

4.1 Donors Have the Right To:

• Transparent use of their donations for declared purposes

• Accurate and timely receipts and records

• Privacy and data protection under the Privacy Act 1988 (Cth)

• Prompt and respectful response to inquiries and concerns

• Opt in or out of communication and marketing

• Access organizational policies, annual reports, and impact assessments

• Lodge a complaint and receive a response within 30 days

4.2 Beneficiaries Have the Right To:

• Be treated with dignity, respect, and without discrimination

• Participate in decisions that affect their lives

• Access support and services in a safe and non-coercive environment

• Report misconduct, exploitation, or abuse without fear of retaliation

• Confidentiality of personal and health-related information

4.3 Staff and Volunteers Have the Right To:

• A safe, inclusive, and harassment-free workplace

• Training, support, and clearly defined roles

• Timely remuneration and/or recognition

• Access to grievance mechanisms

• Equal opportunity in hiring, training, and advancement

5. Responsibilities of Stakeholders

5.1 Donors and Sponsors Are Expected To:

• Provide accurate contact and payment information

• Respect UNCC’s values and legal obligations

• Use official UNCC channels for feedback or disputes

5.2 Beneficiaries Are Expected To:

• Use services appropriately and in good faith

• Respect staff, volunteers, and other community members

• Provide honest information for support eligibility

5.3 Staff and Volunteers Are Expected To:

• Uphold the highest ethical and professional standards

• Respect the cultural and emotional needs of beneficiaries

• Report risks, misconduct, or potential harm immediately

• Comply with organizational policies and Australian laws (e.g., Working with Children Check, WHS laws)

6. Accountability and Compliance

UNCC Inc. commits to:

• Regular audits and reporting to the Australian Charities and Not-for-profits Commission (ACNC)

• Compliance with the Australian Consumer Law (ACL) when communicating with donors

• Alignment with the Fundraising Institute Australia (FIA) Code of Conduct

• Observance of international development principles, such as those of the Core Humanitarian Standard on Quality and Accountability (CHS)

7. Complaints and Disputes

Stakeholders may raise complaints via:

• 📧 Email: admin@uncc.org.au

• 📍 Post: UNCC Inc., 120 Beaudesert Road, Moorooka QLD 4105

All complaints will be:

• Acknowledged within 7 business days

• Investigated and responded to within 30 business days

• Kept confidential where appropriate

• Escalated externally (e.g., to the ACNC or relevant ombudsman) if unresolved

8. Non-Discrimination and Inclusion

UNCC does not discriminate based on nationality, ethnicity, gender, religion, age, disability, sexual orientation, or immigration status. Services are delivered based on need, not identity.

We are committed to ensuring First Nations Peoples in Australia are engaged in culturally appropriate ways and that refugee and stateless children are treated in accordance with international humanitarian and child protection laws.

9. Review

This policy is reviewed annually or as required by changes in legislation, organizational structure, or global standards.

10. Contact Details

United Nationals Countryless Children (UNCC) Inc.
📍 120 Beaudesert Road, Moorooka QLD 4105
📧 Email: admin@uncc.org.au
🌐 Website: [Insert web address]